No travel fees within our service areas!

We offer free, no-obligation quotes for larger, project-based work such as rewiring, installations, and system upgrades. These quotes cover labor and any necessary parts or materials required for the job.

Fault-Finding Services: Fault-finding services are billed at our standard hourly rate, as diagnosing issues requires specialized tools and expertise. If the fault is identified and the client instructs us to proceed with the repair, hourly labor rates will apply based on the skill level required, ranging from junior to senior electricians. In cases where only labor is required, billing will occur upon completion of the repair.

Important Notice: For Eskom or municipal-related issues with no repairable faults, a service fee applies. Additional charges may also apply if we liaise with Eskom or municipal providers on your behalf.

Unforeseen Costs: During the implementation of the initial quote, if additional parts or unforeseen issues arise, they will be assessed, and you will receive an updated quote for approval before proceeding further.

Need professional help? Contact us for more details or to schedule a diagnostic service.

We proudly serve Cape Town and surrounding areas, including:

• Bellville
• Durbanville
• Kenilworth
• Milnerton
• Parklands
• Parow
• Plumstead
• Table View
• Tokai
• Welgemoed
• Edgemead
• Goodwood
• Brackenfell
• Bothasig
• Clifton
• Bantry Bay
• Camps Bay
• Constantia
• Bishopscourt
• Higgovale
• Fresnaye
• Sea Point
• Green Point
• V&A Waterfront
• Hout Bay
• Llandudno
• Newlands
• Rondebosch
• Tyger Valley
• Century City
• Steenberg
• De Waterkant
• Tamboerskloof
• Oranjezicht

Unsure if we cover your area? Contact us to confirm!

Yes, we provide 24/7 emergency services to resolve urgent electrical issues quickly and safely. Standard emergency fees apply, and priority is given to hazardous situations.

We provide transparent and competitive pricing for all our services. Our rates vary based on the skill level of the electrician required and the complexity of the job:

• Junior Electrician: R350 – R500 per hour
• Mid-Level Electrician: R500 – R700 per hour
• Senior Electrician: R700 – R900 per hour

For fault-finding services, we charge our standard hourly rate based on the required skill level, and if repairs are requested during the same visit, hourly labor rates apply.

For project-based work such as rewiring, installations, or system upgrades, we offer free, no-obligation quotes that include estimated labor and materials required. If unforeseen issues or additional parts are necessary, these will be quoted separately for approval.

Important Notice: Emergency services and after-hours work may incur additional fees. Please contact us for a detailed estimate or more information.

Yes, we do offer plumbing, security installations, and access control services, including installation and repair. However, please note:

• These services are provided through our sister company and not as part of Electrician Cape Town.
• Any terms, policies, or pricing (e.g., call-out fees, warranties) associated with Electrician Cape Town do not apply to these services.
• If you require assistance with plumbing, security systems, or access control, we will gladly connect you with our sister company to address your needs.

For more information or to schedule a service, please contact us, and we will guide you to the appropriate team.

Our terms and conditions include the following:

• Payment Terms: Payments must be made upfront or upon completion as agreed. Late or non-payment may result in service suspension.
• Quotes and Estimates: All quotes are valid for 14 days and exclude unforeseen repairs unless agreed upon.
• Additional Work: Customer consent is required for work beyond the original quote.
• Cancellation Policy: Cancellations made less than 24 hours before scheduled work may incur fees.

We provide clear and comprehensive warranty terms:

• Workmanship Warranty: We offer a 12-month workmanship warranty on all services performed. This warranty covers defects resulting directly from our work and will be rectified at no additional cost to the customer.
• Parts Warranty:
  • Parts sourced directly by us from our inventory or trusted suppliers are covered under the manufacturer’s warranty. Warranty periods may vary (e.g., 6-12 months), and we will assist in claiming warranties for these parts.
  • If parts are sourced on behalf of the customer from third-party suppliers, these are considered "customer-supplied." Any issues, defects, or failures with such parts must be resolved directly with the supplier or manufacturer. We are not liable for the quality, safety, or compatibility of these items.
  • Customer-supplied parts are not covered by any warranty from us. Any faults or damages caused by such parts will not be included under our workmanship warranty.
• Important Notes:
  • Warranty claims for parts sourced via third-party suppliers must be handled with the original supplier or manufacturer.
  • Our warranty does not cover damage arising from pre-existing conditions, power surges, or improper use of the electrical system.
  • All warranty services must be requested within the warranty period, with proof of purchase or installation provided upon request.

While every effort is made to ensure safe and proper installations, we are not responsible for damages arising from:

• Faulty appliances, misuse, or negligence.
• Pre-existing conditions in the property’s electrical system.
• Power surges, lightning strikes, or acts of nature.

We adhere to the Occupational Health and Safety Act (OHSA). Hazardous conditions, such as illegal wiring or asbestos, may delay work until resolved. Our technicians reserve the right to refuse unsafe work environments.

Customers must provide safe and unhindered access to their property. Work may be postponed or canceled if access is not granted, and a service fee may apply.

• No Hidden Costs: All quotes are transparent. No additional costs will be incurred without customer consent.
• Cooling-Off Period: Remote bookings qualify for a 5-business-day cancellation period if no work has commenced.
• Repair Authorization: Additional faults discovered during repairs will require customer approval before proceeding.
• Refund Policy: Refunds for unsatisfactory work or returned goods are subject to compliance with Section 56 of the CPA.

Our emergency service is designed for urgent electrical issues. Please note:

• Response Time: We aim to respond within 60 minutes but may take up to 24 hours depending on demand.
• Availability: Standby agents may be asleep or handling other emergencies during late hours. Please call back if necessary.
• Prioritization: Hazardous and life-threatening issues are addressed first.
• Fees: Standard emergency service fees apply.

For urgent help, contact us or call 073 000 9583.

Electrical CoCs will only be issued after ensuring compliance with South African National Standards (SANS 10142-1). Non-compliant installations must be rectified before certification, and the cost of rectifying non-compliance will be quoted separately. CoCs cannot be issued for pre-existing defects or installations performed by other electricians without prior inspection and corrective measures, if needed.

Customers must ensure adequate property insurance is in place. We are not liable for damages caused by:

• Pre-existing electrical faults.
• Poor property maintenance.
• Incidental or consequential damages (e.g., loss of income during repairs).
• External factors such as power surges, load shedding, or acts of nature.

Our liability is limited to the value of the work performed, as specified in the original invoice, and does not include indirect costs or damages.

We strive to deliver quality workmanship and professional services. However, we disclaim responsibility for the following:

• Materials or parts supplied by the customer or sourced on behalf of the customer from third-party suppliers.
• Faults, failures, or incompatibilities arising from customer-supplied materials.
• Third-party installations or modifications performed after our service.

Subcontractors may be used for specialized services. All subcontractors comply with our safety, quality, and warranty standards.

We prioritize resolving disputes amicably and professionally. Our dispute resolution process includes:

• Notification of Issues: Customers must notify us in writing of any dissatisfaction or issues within 7 days of the problem arising. This allows us the opportunity to investigate and resolve the matter promptly. Negative public reviews or social media posts must only be published after the customer has given us a fair opportunity to rectify the issue.
• Internal Resolution: Disputes will first be addressed through direct negotiations between the customer and our management team. Customers are encouraged to provide all relevant details, including photos, videos, or documents, to assist in resolving the matter efficiently.
• Mediation/Arbitration: If an amicable resolution cannot be reached internally, disputes will be referred to mediation or arbitration as agreed by both parties. Mediation costs will be shared equally unless otherwise determined by the mediator. Arbitration decisions will be binding and enforceable.
• Legal Action or Ombud Referrals: Should mediation or arbitration fail, the dispute may be referred to the relevant Ombud service or Small Claims Court, depending on the nature of the dispute. Both parties agree to exhaust these cost-effective options before engaging in more expensive legal proceedings.
• Legal Costs: If the matter escalates to court and the customer is found to be at fault, they will be responsible for all reasonable legal costs incurred by the business, including attorney fees, arbitration costs, and any other associated expenses.
• Safeguards for Both Parties: Both parties agree to act in good faith throughout the dispute resolution process. Customers who fail to provide the business with an opportunity to address and resolve issues internally waive their right to compensation or refunds, except as required by law. Similarly, we commit to addressing all disputes fairly, transparently, and promptly.

We aim to resolve all disputes promptly, fairly, and in compliance with South African laws and regulations.