No Travel Fee

No travel fee is charged within our service areas.

Fault-Finding Services

An hourly fee applies for fault-finding services, with payment deferred until after the service is completed.

• Upon fault find, service has been rendered and immediate payment is due via EFT or Card Payment, through our card payment system.
• If repairs are approved during the same visit, standard hourly labor rates will apply. An upfront fee for the repair, including the fault-finding fee, must be paid via card or EFT before repair work starts.

Project-Based Work

Quoted projects will only commence upon payment of a non-refundable Project Initiation Fee, which covers labor, parts, and service preparations.

How We Manage Overdue Invoices

• 30 Days Overdue: A polite reminder will be sent, and a late fee of 2.5% will apply. Payment must be settled within 7 days to avoid further penalties or action.
• 60 Days Overdue: A strong reminder will be issued, and an additional late fee of 2.5% will apply. Clients will be informed that the account is at risk of being handed over to debt collectors.
• 90 Days Overdue: The account will be handed over to a debt collection agency. An additional handover fee will apply, and any associated collection costs will be added to the outstanding balance, along with another 2.5% late fee.

Card Payment Terms for Fault-Finding

• Payment Upon Completion: Payment is required immediately via EFT or Card Payment upon completion of fault-finding services.
• 48-Hour Grace Period: Allow up to 48 hours for EFT payments to reflect. Card payments must reflect instantly.
• Default Action: If payment is not received within 48 hours, a final payment reminder will be sent with a 7-day deadline. Failure to pay will result in suspension of ongoing work and initiation of the debt collection process, which may include the 30, 60, 90-day reminders with penalties or, if permitted by law, a quicker remedy to hand over the account to collectors.